Privacy policy
Last updated: 27 April 2026
Roho Living ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit theroholiving.com, how we use it, how it may be shared, and the choices and rights you have regarding your information.
Information We Collect
Order & Account Information
When you place an order or create an account, we may collect your name, email address, billing and shipping address, phone number, and payment details. Payments are processed securely through third-party payment providers, and we do not store full credit card numbers.
Communications
We may collect information you provide when contacting us through email, forms, customer support, or social media.
Browsing & Device Information
We automatically collect limited technical information such as IP address, browser type, device information, pages viewed, referral source, and interactions with our website through cookies and similar technologies.
Marketing Preferences
If you subscribe to our newsletter or marketing communications, we collect your email address and communication preferences. You may unsubscribe at any time using the link included in our emails.
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our products, services, and website experience
- Detect and prevent fraud or misuse
- Send marketing communications where you have provided consent
- Comply with legal and regulatory obligations
Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted third-party service providers that help us operate our business, including:
- Shopify (our e-commerce platform)
- Payment providers such as Shopify Payments and PayPal
- Shipping and fulfilment providers
- Analytics and advertising partners such as Google Analytics or Meta
- Email marketing providers
These providers only receive the information necessary to perform their services.
Cookies & Analytics
We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, and improve marketing performance. Where required by law, we will request your consent before using non-essential cookies.
You can manage or disable cookies through your browser settings. Please note that some features of the site may not function properly if cookies are disabled.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information. While no method of transmission over the internet is completely secure, we use industry-standard security measures, including encrypted connections where appropriate.
Your Rights
Depending on your location, you may have rights under applicable privacy laws, including the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Restrict or object to certain processing activities
To exercise your rights, contact us using the information below.
Contact
If you have questions about this Privacy Policy or your personal information, please contact us at: